Call Center Reporting, Sales Activity, Customer Requests, Product Tracking Handling Customer Complaints Management

CALL CENTER REPORTING

Each call is captured in two ways:

the call information is detailed on a disposition form
a recording of the actual call

A disposition form is designed based the reporting needs of the client and is product specific. The disposition information is captured on a report that the client can access real-time using the online reporting system.

Moulton's online reporting system provides clients with complete, up-to-the-minute information regarding the status of all call center including:

Activity
Upsells
Continuity programs
Sales saved

All calls are recorded. Clients can monitor calls directly or listen to recordings of the calls. We can also provide CD's of calls on specified topics for client analysis.

Moulton fulfillment activity reporting is also available including:

Inventory status by completed unit or components
Merchandise shipped
Merchandise not shipped
Freight carrier used
Funds received

Reports are available on a real time basis 24 hours a day, seven days. Customized reports can be designed to suit the specialized needs of your business.